UK door distributor reinforces high customer service standards with Pegasus Software
JB Kind, the leading UK distributor of wooden doors and associated products to the domestic house build and home improvement market, has upgraded to Opera 3 in order to support its high customer service standards. Having upgraded from Opera II, the business will be making full use of Opera 3’s capabilities, including Financials; Supply Chain; Stocktake; Payroll & HR; Document Management; Credit Management Centre; and Reporting via Pegasus Dashboards and Pegasus XRL.
Based in Swadlincote and with a turnover of over £10 million each year, JB Kind is a dynamic, growing business. Having used Pegasus solutions for over 12 years, the business decided to upgrade its incumbent system to Opera 3 on a subscription model for 40 users, in order to support its current phase of business growth.
James Cadman, Managing Director, JB Kind, comments: “Supported by Pegasus Partner M T Services the transition from Opera II to Opera 3 has been seamless, even including the transfer of some bespoke aspects. All users were provided with comprehensive training in the week before transfer, which meant that we were able to log in on the first day with no disruption to the business whatsoever.”
“We’re a relatively straightforward distribution business but the success of JB Kind is due to the fact that we provide an extremely high level of service to our customers, in terms of both product quality and prompt supply. To maintain these customer service levels requires robust business software, such as Opera 3, and we’re already in the process of starting to use some of the system’s additional functionality to support the future growth of our business.”