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Castle’s team of experienced professionals work with you to deliver world leading solutions to meet your business requirements and to maximise your return on investment in IT. We have a reputation for delivering quality solutions on time, to budget and with the highest level of ongoing support. Our commitment to customer service is guaranteed by stringent compliance with proven implementation and support methodologies. Our Servicedesk is managed by ITIL (IT Infrastructure Library - the globally accepted approach to IT service management) accredited staff, which ensures we provide best-practice advice at all times. We’ve invested in the latest technology to deliver Support, including Network Streaming, which means that calls are much more likely to be resolved without the need to wait for a call-out. We have also put in place the latest Service and Support management software, to ensure a fast and efficient approach to handling support calls. We are also a Microsoft Gold Certified Partner and an IBM Business Partner.